What is BrandBucket's refund policy?

At BrandBucket, we’re committed to ensuring a smooth and reliable domain transfer process so you can feel confident in your purchase. The following are our policies regarding refunds:

Transfer Guarantee: Full Refund
Domains for sale on BrandBucket are guaranteed to be available, and 99% of transfers are successful; however, if, for some reason, the domain seller is unresponsive and the domain name transfer is not initiated within 10 business days of your payment, we will issue a 100% refund with no cancellation fee.

Changed Your Mind? Refund with a Small Fee
If you contact us within 24 hours of purchase and before the domain name transfer has been initiated, we will issue you a refund minus a 5% cancellation fee to cover our payment processing costs.

Lease to Own Payments: Refunds with Some Exceptions
For the first payment, if you contact us within 24 hours of purchase and before the domain name transfer has been initiated, we will issue you a refund minus a 5% cancellation fee to cover our payment processing costs. Because you are allowed to cancel a lease at any time, any subsequent monthly payments processed before your cancellation request are not refundable.

We encourage all buyers to perform their due diligence before purchasing, and we’re here to support you every step of the way, answering any questions you may have and ensuring a smooth transfer.