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Customer Service Part II: Availability

Easy and available communication builds a brand image of reliability

Jun 22, 2010

Nothing says reliability in a business brand than constant availability and easy communication. Regardless that it is not realistic to be at your customers constant disposal and maintain a personal life but its important for your business to be accessible 24/7 so your clients feel they are constantly catered to. Set your website up so clients have access to your business any time they need to get in touch while giving you more personal privacy and freedom.

Customer Service Part I: Help Desk

Paying attention to clients will build openness and longevity in your brand

Jun 17, 2010

As an entrepreneur so much of your brand strategy is dedicated to talking about business, getting results, and having a positive light cast on your brand. It's easy to forget sometimes to listen to what the people you are branding towards have to say. Being a well-branded business with a respectable foundation is great, but you need to have people talking about you and with you to get the positive message passed around. Encourage questions and conversation about your business. Efficiently responding to these basic technical support and customer relation questions will make sure that the clients your branding has caught will remain happy with your business.

Client Management Part II: Accounting

Raise your brand value through professional and efficient money management

Jun 10, 2010

Money means business. People take money and finances seriously and your startup can use this important aspect of business to continue to brand yourself as professional and reliable, which adds worth to your business brand. At this stage in the game you've purchased your brandable domain name, trademarked it as your business name, and are branding yourself all over the place so hopefully you are starting to see some fiscal results. How you deal with payments can really make or break the respectability of your business brand. When money is handled formally and professionally, your customers will have more faith in the money they are spending, thus adding value to your brand.

Client Management Part I: Customer Relations and Organization

Maintain control over your documents and communications to maintain a consistent brand identity

Jun 04, 2010

Your branding efforts are aimed at gaining clients and getting visitors to your domain name. Once those clients have come to you it's important to maintain that same branding which attracted them and enforce it with efficient and consistent professional communication. This can be achieved through organizing your branding messages ahead of time so everyone can stay on point with your brand identity. Everything you say and do with a client affects your brand image. Organizing your contacts and maintaining brand consistency is a huge task to take on; luckily there are websites and software to help you manage your clients and your business brand.

Control Your Business Brand

Claim your name on every network to ensure consistent branding behind your business name

May 26, 2010

Brand

You've put in a lot of work toward securing your business name and domain name; now you need to think about how to control your business brand across the Internet. Cover all your bases by having your business name or domain name on network possible. Having your business on the larger social networks is common, but you can't forget about the small niche networks out there that you may not fully utilize until later. Set yourself up on these sites now so that you can keep control over the content and messages that are associated with your brand name.

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